Thankful Equals Listening...

Thankful Equals Listening...

 

Today after enjoying a long, peaceful hike early this morning I came to a very thoughtful and contemplative moment. I knew the day was going to be filled with activities for clients as well as a few business meetings.  But something was different in that moment this morning. Instead of 'rushing' to get back and get started I knew, just knew, all would go smoothly and perfectly today. And it has.

 

Thankful Equals Listening...

 

You see, after 30 years in the real estate business the relationships we have with our clients has been a true gift.  It's all about our people!  Sure we do whatever we need to do to make sure homes are show ready  as well as help our buyers find the perfect home (all things real estate)! But what is most important is listening to each client - in the moment.  When I say listening I mean really listening - to hear what they're really saying - not to respond. What are their needs? What do they really want? What's working, what's not working. How can we best assist them right now?

 

Thankful Equals Listening...

 

For instance one of our sellers was having an issue yesterday with a commercial building he owns (of which we have no part). I just listened and knew he'd figure out a solution after talking a bit, and he did. This is how I show our clients (and friends) that I am thankful for our relationship!  I listen and I care about them. I honestly wish I had more time to spend with so many folks but there are just so many hours in a day.  And many of our clients are more than just business clients - way more!  We have a circle of friends that began as clients years ago but it morphed into a great group of folks that play and do business together to this day.

 

Sure I could go on and on about about all the stuff we've done over the years to show our clients we're thankful for them - and trust me we've done - A LOT of fun stuff and still do.  For example, parties, wine tastings, dinner, lunches, brunches, coffees, cards, gifts, gift cards, baskets, flowers, birthday cakes and I could go on & on.

 

What I know for sure is that the most important way I can show

my thankfulness to my clients is to simply listen to them!

 

 

Thankful Equals Listening...

 

 

Phoenix Property Shoppe
  

 

 

Anna "Banana" Kruchten
Designated Broker & Owner
CRB, CRS, GRI, CNE, SFR, CDPE, WLS


Phoenix Homes For Sale

 

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Comments

HI Anna Banana Kruchten,CRS,CRB,GRI - Great post! If you want great relationships you need to have great listening skills...really listening!

Posted by Sheri Sperry - MCNE®, (928) 274-7355 ~ YOUR Solutions REALTOR® (Coldwell Banker Residential Brokerage) 10 months ago

Anna, agents who listen are, I'm told, a rare commodity!  And when listening, you can learn so much!

Posted by Patricia Kennedy, Home in the Capital (RLAH Real Estate) 10 months ago

Anna we cannot help unless we know what our clients needs are.  That requires listening to them first, instead of presuming to know the answer before knowing the problem.

Posted by George Souto, Your Connecticut Mortgage Expert (George Souto NMLS #65149 FHA, CHFA, VA Mortgages) 9 months ago

marti garaughty, abstract art, graphic design, marketing, WordPress consultant

Posted by marti garaughty, a highly caffeinated creative type... (garaughty.com) 9 months ago

Hi Anna Banana Kruchten,CRS,CRB,GRI, listening is a skill that gets better if we are willing. I received an email from a current seller client that had nothing to do with the home I'm listing. He already knew the answer, just needed reassurance. That comes from trust. You're an awesome person in business and outside.

Posted by Beth Atalay, Cam Realty of Clermont FL (Cam Realty and Property Management) 9 months ago

Anna,

What a great post!  Listening is the ultimate service that you can give to anyone. A

Posted by Ron and Alexandra Seigel, Luxury Real Estate Branding, Marketing & Strategy (Napa Consultants) 9 months ago

Those are spectacular scenes, Anna.  I am certain any hikes in areas where they are must be delightful.

Posted by Myrl Jeffcoat, Greater Sacramento Real Estate Agent (GreatWest Realty) 9 months ago

This is a great post. It provides a reminder of the kind of relationship we as Realtors can develop with clients, and how important it is that we do. Listening can go a long way!

Posted by Michelle Carr-Crowe-Top 1% Diamond Certified Real Estate Team Sells Cupertino San Jose Homes-Just Call 408-252-8900, Family Helping Families Buy & Sell Homes 40+ Years (Get Results Team...Just Call (408) 252-8900!) 9 months ago

Anna Banana Kruchten,CRS,CRB,GRI - Your photographs are out of this world! They sell Phonix all by themselves!!!!

30+ years of solid relationships is a lot to be proud of. All those wonderful people look so happy together. That's the way life should be. If you could stack all those houses and building you all sold on top of each other, you'd have another mountain and wouldn't it be just beautiful!

Posted by Patricia Feager, Selling Homes Changing Lives (DFW FINE PROPERTIES) 9 months ago

Listening is a fine art that many need to master. Love that top photo. Simply gorgeous.

Posted by Sharon Lee, Retired and loving life (Sharon Lee's Virtual Assistance) 9 months ago

Good morning Anna. I agree that there is no better gift that we can give anyone than listening to them. Bravo.

Posted by Sheila Anderson, The Real Estate Whisperer Who Listens 732-715-1133 (Referral Group Incorporated) 9 months ago

Anna- what I love is that you've boiled it down to one great gift and that is that you listen. Caring what a person says is a wonderful gift to give to someone. 

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) 9 months ago

Hi Anna - And that's the difference between a relationship and a transaction, and it's the former that provide us with our best moments. Have a great weekend!

Posted by Dick Greenberg, Northern Colorado Residential Real Estate (New Paradigm Partners LLC) 9 months ago

I envy you your desert hikes - it helps to clear the mind when you start your day that way! Clear mind = listening to others instead of talking all the time.

Posted by Margaret Goss, Chicago's North Shore & Winnetka Real Estate (Baird & Warner Real Estate) 9 months ago

Hi Anna -- what a wonderful post.  Listening...careful listening...reflects caring. And that is so important.  In real estate, in business and especially in life.  

Posted by Michael Jacobs, Los Angeles Pasadena Area Real Estate 818.516.4393 (Coldwell Banker Residential Brokerage) 9 months ago

The two ears and one mouth ratio of listening to talking has been a mantra for me.

Posted by Joe Pryor, REALTOR® - Oklahoma Investment Properties (The Virtual Real Estate Team) 9 months ago

Anna Banana Kruchten,CRS,CRB,GRI ,

I feel the best gift is the one where you really listen as you say.  In this distracted world it is a beautiful and much appreciated thing.

Posted by Dana Basiliere, Making deals "Happen" (Rossi & Riina Real Estate) 9 months ago

Listening is a true gift and a way to show you care. I know you treat each client like family, Anna.

Posted by Debbie Reynolds, Your Dedicated Clarksville TN Real Estate Agent (Platinum Properties) 9 months ago

Anna-Thank you for the beautiful photos and for sharing the beautiful relationships you have with your clients.

Posted by Carolyn Roland-Historic Homes For Sale In Delaware and S. Chester County PA, Carolyn Roland, GRI, CRS (Patterson-Schwartz Real Estate) 9 months ago

Your photos are really beautiful.  Makes me long to be back in the desert again, the sky is so amazing and the plants actually stand out in the landscape.  It could be that our rainy season has started for the year and it all sort of blends.

Posted by Susan McCall, Everyone needs a home, Quickly, professionally and with a little fun! (Compass Realty Solutions, Portland, OR & Vancouver, WA) 9 months ago

Hi Anna

I love this post! I think listening to our clients is truly the way to show we care and are thankful for them.

Jeff

Posted by Jeff Dowler, CRS, The Southern California Relocation Dude - Carlsbad (Solutions Real Estate ) 9 months ago

You're out hiking and I had to push myself to go out and get the car out of the garage and go to town today. It's so COLD - I really didn't want to step foot outside the house.

Meanwhile... yes. Taking time to really listen is one of the greatest gifts you can give another person.

Posted by Marte Cliff, your real estate writer (Marte Cliff Copywriting) 9 months ago

People talking without speaking People hearing without listening... Simon and Garfunkle they were right then and you are right now! 

Posted by Debra Leisek ( Bay Realty,Inc Homer Alaska) 9 months ago

Really listening well is a learned technique.  I still have to work at it at times when there is too much on my plate.  Thanks for the reminder!

Posted by Betsy N. Robinson - Serving the Sandhills, NC, CNS (Everything Pines Partners, LLC.) 9 months ago

Amen Anna. Lets stop, hang back and listen to appreciate the good folks that have been around faithfully all those years.

Posted by Richard Bazinet /MBA, CRS, ABR, Phoenix Scottsdale. Sellers, Buyers & Relocations (AZuRE Team - Realty ONE Group) 9 months ago

Anna Banana Kruchten,CRS,CRB,GRI How wonderful that you take a hike in the morning. What a wonderful way to start the day. How early do you go? By 8am it's quite hot here. And those colors in the photo are magnificent. 

Posted by Janice Hope Zaltman Realtor,LEED AP (United Realty Group) 9 months ago

You lead the way on how to conduct this business right, Anna Banana Kruchten,CRS,CRB,GRI ... but more importantly you lead the way on how to be better people.  You set and raise the bar even further ...

Gene

Posted by Gene Mundt, IL/WI Mortgage Originator - FHA/VA/Conv/Jumbo/Portfolio/Refi, 708.921.6331 - 40+ yrs experience (NMLS #216987, IL Lic. 031.0006220, WI Licensed. APMC NMLS #175656) 9 months ago

Congratulations on your feature recognition. I love your post which is good reading for every real estate professional.

Posted by Roy Kelley, Roy and Dolores Kelley Photographs (Realty Group Referrals) 9 months ago

I am thankful when someone takes the time to listen to me.

I continue to grow into the art of listening.

Listening is one of the best practices for success.

Thanks for sharing a great post.

Posted by John Wiley, Lee County, FL Real Estate GRI, SRES,GREEN,PSA (Right Move Real Estate Group- EXP Realty) 9 months ago

The art of listening is a difficult art to master. My hat is off to you for mastering it. I hope you have a great weekend. 

Posted by Corey Martin, Real Estate and Management Solutions (Martin Presence Group) 9 months ago

                   

Posted by Kathy Streib, Home Stager - Palm Beach County,FL -561-914-6224 (Room Service Home Staging) 9 months ago

Anna, you are so right.  Identifying your client's need can only be accomplished by truly listening.  Doing so you will build a stronger relationship and will be the one getting the call when there is a real estate need.

Posted by Jennifer Fivelsdal, Mid Hudson Valley real estate connection ( JFIVE Home Realty LLC | 845-758-6842|162 Deer Run Rd Red Hook NY 12571) 9 months ago

Good morning Anna. The art of listening takes constant practice. Enjoy your day!

Posted by Wayne Martin, Real Estate Broker (Wayne M Martin) 9 months ago

Beautiful! Really, truly listening to clients, friends, family indeed shows your thankfulness and appreciation of them. Nice, Anna.

Posted by Lottie Kendall, Serving San Francisco and the Silicon Valley (Pacific Union International) 9 months ago

So true!  Actively listening shows respect and caring, too :)

Posted by Jan Green, HomeSmart Elite Group, REALTOR®, EcoBroker, GREEN (Value Added Service, 602-620-2699) 9 months ago

Some people never hear what others have to say but I am one who likes to hear before I speak and be smart and that very wonderful way Anna Banana Kruchten,CRS,CRB,GRI 

 

Posted by Paul S. Henderson, REALTOR®,CRS,, Tacoma Washington Agent/Broker & Market Authority! (RE/MAX Professionals.) 9 months ago

There is great power in the act of listening...really listening and hearing! 

Posted by Sharon Tara, New Hampshire Home Stager (Sharon Tara Transformations) 9 months ago

You had me with Parties Anna Banana Kruchten,CRS,CRB,GRI !

Posted by Jim Cheney, Rincon Valley Realtor 707.494.1055 (Saint Francis Property Santa Rosa, CA) 9 months ago

Once again, great post Anna!  Listening is so so important!  There is a reason God gave us 2 ears!

Posted by Gordon Crawford, Your Morris County Specialist! (Gordon Crawford Home Selling Team) 9 months ago

Anna Banana Kruchten,CRS,CRB,GRI "...what is most important is listening to each client - in the moment...What are their needs? What do they really want? What's working, what's not working. How can we best assist them right now?"

Right on target - and - re-blog!

Posted by Tony and Suzanne Marriott, Associate Brokers, Serving Scottsdale, Phoenix and Maricopa County AZ (BVO Luxury Group @ Keller Williams Arizona Realty) 9 months ago

 "When I say listening I mean really listening - to hear what they're really saying - not to respond."  These are powerful words to contemplate... Thank you.

Posted by Maria Sapio, Real Estate Agent- Carlisle, PA. Mariasapio.com (Berkshire Hathaway Homesale Realty) 9 months ago

Anna, listening is a skill that once mastered is invaluable!  Your customers appreciate and trust your judgment! Happy Thanksgiving

Posted by Silvia Dukes PA, Broker Associate, CRS, CIPS, SRES, Florida Waterfront and Country Club Living (Tropic Shores Realty - Ich spreche Deutsch!) 9 months ago

Hi Anna, what a great post and clearly I am glad I found it. I agree there is a way to "listen" just like not everyone "reads" post the same way either, Endre

Posted by Endre Barath, Jr., Realtor - Los Angeles Home Sales 310.486.1002 (Berkshire Hathaway HomeServices) 9 months ago

Ask questions and LISTEN - the best gift you can give, Anna!

Reminds me of something that my Dad used to say when faced with problem solving issues - "Don't speak until the other person is finished...and then, if you still haven't found a solution to the problem, ask more questions!"  It's definitely an art that most people just don't have - they're too self-absorbed!! LOL

Hope you and Gary are having a fabulous Sunday!

Posted by Debe Maxwell, CRS, Charlotte Homes for Sale - Charlotte Neighborhoods (www.AtHomesCharlotte.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310) 9 months ago

You and Gary have a great circle of friends and past clients and I know you have lots of fun at all your events.

Posted by Pat Starnes-Front Gate Realty, 601-991-2900 Office; 601-278-4513 Cell (Front Gate Real Estate) 9 months ago

Being in the moment is a gift to ANYONE. 

Posted by Gayle Rich-Boxman Fishhawk Lake Real Estate, "Your Local Expert!" 503-755-2905 (John L Scott Market Center) 7 months ago

Thanks to Roy Kelley for reblogging this. Listening and giving your undivided attention is so important and rare these days. A wonderful gift. 

Posted by Joyce Marsh, Daytona Beach Florida, Presenting The Finest in Florida Coastal Living... (Joyce Marsh Homes Team at Premier Sotheby’s International Realty) 7 months ago

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